frequently asked Questions
1. Do I need to have an account to order?
No, you can also order as a guest. But there are some benefits to having an account with us:
Fast checkout process
Easily view your order status and order history
Receive updates on our new releases and special promotions
2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
3. HOW SECURE IS MY ONLINE ORDER?
When you buy online with your credit card, all your information is entered into an SSL-secure web page. Your data is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card details are not stored on our servers.
4. Are there any exchange rates?
All our transactions are based on US dollars. If your credit card is based in a different currency, your order amount will be calculated according to the daily exchange rate of the date your card issuer processes the transaction.
5. HOW do I set my shipping address?
Since our website and service are based in English, all information you have entered must be English input methods, including punctuation. If certain letters from your address contain non-English letters, we recommend that you use the similar English letters instead. For example, you can use the letter "?" to "C".
6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please note that your shipping address cannot be changed once the order has been processed or shipped. Please update your shipping address to your residential address instead of your holiday address, as we do not know how long the destination's customs department will keep the package on hold.
7.HOW LONG IS THE SHIPMENT & HOW CAN I TRACK MY PACKAGE?
The delivery time is based on the shipping option you have chosen. Once the order has been shipped, we will send you an email with your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
8. What do I do if I miss items in my order?
If something is still missing, please contact us immediately at firstname.lastname@example.org.
IF YOU HAVE ANY QUESTION, PLEASE CONTACT US DIRECTLY AT EMAIL SUPPORT@AUAZZ.COM.