Standard Returns Policy

If you are not satisfied with your purchase, you can return your items free of charge within 30 days of receipt. Returned items will be refunded. Please note that shipping costs are non-refundable.

The return policy may vary during the promotional periods, please check the terms & conditions of the promotion before ordering.

For the return or exchange of Auazz products purchased from another authorized retailer, please contact your dealer directly

Return process (excluding Black Friday and other promotions)

For all returns, please refer to support@auazz.com for your return label. Please include your order number and the item you wish to return and we will inform you of the next steps upon receipt of your email.

Damaged items

If your items are received damaged, please send a photo with the damaged item along with your order number to support@auazz.com with the subject: DAMAGES. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your complete order, please contact us at support@auazz.com with the subject: MISSING ITEM along with your order number.